SHIPPING & RETURNING

Shipping Policy

At BASSMAGIC, we strive to provide a seamless shopping experience with reliable shipping services across the United States.

Shipping Rates & Delivery Time

• Free Shipping: Orders over $79 qualify for free shipping.

• Standard Shipping: A flat rate of $8.99 per order applies to orders under $79.

• Estimated Delivery Time: 10-15 business days from the date of processing.

Order Processing

• Orders are typically processed within 1-3 business days.

• You will receive a confirmation email with tracking information once your order has shipped.

Shipping Restrictions

• We currently ship only within the United States.

• Shipping times may be affected by holidays, weather conditions, or unforeseen delays from carriers.

Return & Refund Policy

Your satisfaction is our priority! If you are not completely satisfied with your purchase, we are here to help.

Return Conditions

• Returns must be requested within 30 days of receiving your order.

• Items must be unused, in original packaging, and in resalable condition.

• Customers are responsible for return shipping costs unless the product is defective or incorrect.

How to Initiate a Return

1. Contact our customer support at support@bassmagic.com with your order details.

2. Once approved, you will receive return instructions and the return address.

3. After we receive and inspect the returned item, a refund will be processed within 5-7 business days to your original payment method.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery. We will provide a replacement or a full refund at no extra cost.

For any further questions, feel free to reach out to our support team. Thank you for shopping with BASSMAGIC!